Questions
What you are charged and when, what a free demo covers, what we can and cannot see, and what to do when something breaks. For how the EA itself trades — the strategy, the risk limits, the broker requirements — the gold EA page answers those.
There is no upfront fee, no licence and no subscription. Every two days we calculate the realised profit on your connected account and invoice a share of it — 45% by default. A two-day period that made no profit is invoiced nothing at all.
Profit from positions that have actually been closed in that period. Floating profit on an open position is not billed, because it is not money yet — it can still turn into a loss before the position closes.
No. The share is taken from profit, so a period with no profit is invoiced nothing. There is no minimum fee and no charge for an idle account.
The billing period is the two-day cycle, and each is invoiced on its own realised profit. The Terms of Service are where the exact treatment is set out — read them before you connect a live account rather than after.
Payment is accepted in crypto. Unpaid invoices past the grace period can lead to the account being paused — the grace period and the exact process are in the Terms of Service. Pausing stops new cycles; it is not a punishment mechanism, it is what stops an unpaid balance growing.
Once a cycle invoice is paid it is final, the same way any completed service fee is. If you have paid more than an invoice needed, the excess sits on your account as credit — that credit is non-refundable but never expires, and is applied automatically to your future cycles until it is used up.
Every user gets one free demo account. No payment method is required and no invoice is ever raised against a demo, so there is nothing to cancel and nothing to refund.
The same way you intend to run live — same broker, same account conditions, same starting balance. A demo funded with $100,000 tells you nothing useful about how a $1,000 account will behave, because position size scales with balance. A demo configured differently from your live plan is not a test of your live plan.
Because the honest answer to "will this work on my account" comes from running one demo properly for a while, not from opening a fresh one each time a run goes badly. One demo per user keeps the trial meaning something.
A MetaTrader 5 broker quoting gold to two decimals, leverage of 1:1000 or better, a cent account funded from $1,000, and a VPS running 24/5 near your broker's server. The setup guide walks through all of it with a screenshot for every step.
No. Any broker meeting the requirements works, and any VPS close to your broker's server works. We do recommend specific ones and those links pay us a commission — which is disclosed on the page itself. If you already have a broker and a VPS that qualify, stay where you are.
Most of an hour if it is your first VPS, much less if it is not. Support will do it with you over AnyDesk if you get stuck rather than leaving you to work it out.
Yes. Each account is connected separately on the dashboard and billed on its own realised profit.
No. An MT5 account number can only be held by one dashboard at a time. If it is already registered, the second attempt is refused with a message saying so rather than silently taking it over — including when the first holder is a reseller and the second person is trying to register directly.
No. We have no trading access and no withdrawal access — the connection is one-way, and what reaches us is the account's own reporting so cycles can be billed. Your money stays with your broker, in your name.
Your account number, the trade results the EA reports, and what you gave us when you signed up. The Privacy Policy is the full list, and it is a list rather than a paragraph on purpose.
Yes — two-factor authentication is available in your dashboard settings, and worth turning on before your account has money moving through it rather than after.
The EA stops managing positions that are already open, which is the failure a VPS exists to prevent. Bring the machine back up and reattach the EA as soon as you can. This is the one requirement worth spending money on properly: a cheap VPS that reboots itself costs more than the difference in a single bad cycle.
Open a ticket from your dashboard, or email support@infinityaipro.com. Tickets are the faster route because they arrive attached to your account and the person answering can see what your EA has been reporting.
The dashboard shows when each connected EA was last heard from, and a run that goes quiet is picked up by a health check rather than waiting for you to notice. A gap almost always means the VPS, the terminal or the connection rather than the strategy — which is why the first thing to check is whether MetaTrader is still running with algo trading enabled.
Yes — there is a reseller programme with its own dashboard, your own brand name, per-client profit-share terms you set yourself, and payment links you send directly to a client. The partner page explains how the split works.
Yes, and it is separate from reselling. You earn on cycles your referrals profit from; the referral terms page sets out exactly what qualifies and when it is paid.
Open a ticket from your dashboard, or email support@infinityaipro.com. The full legal detail lives in the Terms, Refund Policy and Privacy Policy.